Refund & Returns Policy
We hope you love what you’ve ordered from Trentiny! In the event you’re not entirely satisfied, we’ve streamlined the return process for your convenience.
Most items purchased on Trentiny.com can be returned, with some exceptions (see Non-Returnable Items below), within 14 days from the date of purchase, provided they meet the applicable return requirements outlined below.
Return Requirements for Return-Eligible Items
All Clothing Items, Including Wedding Dresses, Suits, and other Formal Attire:
Items must be returned in new, unworn, unwashed, undamaged, and unaltered condition, with the original tags attached, and the hygiene sticker (if applicable) intact.
Human Hair Wigs:
Items must be returned in new, unworn, unwashed, undamaged, and unaltered condition, with the original tags attached. Specifically, items will be inspected for evidence of washing, bleaching, cutting, or other alterations or damage.
Shoes, Bags & Luggage:
Items must be returned in new, unworn, undamaged condition, with the original branded boxes and all accessories (e.g., shoe-buckles, shoelaces, and dust bags). Shoes must have been tried only on a soft, clean surface.
Furniture:
Items must be returned in new, unused, and undamaged condition, and in the original packaging (including all accessories, manuals, and parts included).
Electronics:
Cell phones, laptops, tablets, projectors, 3D printers, earphones, smartwatches, gaming consoles (such as PlayStation and Switch consoles), and other electronics must be returned in new, unused, inactivated condition, in their original packaging.
If these items arrive damaged, fail to start upon arrival, or malfunction within 14 days from the date of purchase (not due to your misuse or other actions), please contact us immediately. Return the item, postmarked within 14 days from the date of purchase, in its original packaging and with all manuals and parts included. We’ll inspect and test it upon arrival at our warehouse. If our testing determines that the product was damaged, did not start, or malfunctioned due to customer misuse, tampering, or other actions, or if the returned product is missing parts, manuals, or the original packaging, the return will be rejected. If you need to claim a manufacturer’s warranty, we can assist you in contacting the manufacturer.
Note: If you’ve saved any personal information on an electronics item that you intend to return, erase this information completely following the manufacturer’s instructions before returning the items to us.
All Other Categories:
Items must be returned in their original, unused, unaltered, and unwashed condition, with all tags attached and in their original packaging.
Non-Returnable Items
The following items cannot be returned or exchanged: Bodysuits, lingerie, underwear, jewelry, accessories, cosmetics, pet products, customized products, and any other items for which return or exchange is noted as not being supported on the product page. Free gifts cannot be returned or exchanged.
Quality Check for Returns
1. When a return item arrives at our warehouse, we will inspect and/or test it to ensure it is return-eligible and meets the applicable return requirements listed above. If the item passes our quality check, we will issue a refund. If our inspection finds that the returned item is not return-eligible or does not meet the return requirements listed above, we will reject the return and refuse to issue a refund or credit.
If the return item is rejected, we will send the item back to you at the same address specified in the original order and will deduct its return shipping fee from the amount of refund of other item(s) returned in the same order, if any. Currently, the return shipping fee for sending the rejected-return item to you is $7.99, and we reserve the right to adjust this fee.
1. In certain cases, we reserve the right, at our sole discretion, to offer a refund on the rejected-return item, instead of sending it back to you.
2. If you receive a damaged/defective item, please contact Trentiny Customer Service within 24 hours of receipt.
Return Shipping Fee
Return Shipping is free on your 1st return package for any order. You must use the return label (“Return Label”) we provide (See “Return Request Process” section below for details), then send the return package to us postmarked within 14 days after the purchase date.
If you have already returned item(s) from an order but would like to make additional returns of item(s) in the same order, you can use the Return Label we provided, and a $7.99 shipping fee will be deducted from your refund. Please note that additional returns must also be postmarked within 14 days after the purchase date.